Frequently Asked Questions

Check here first. You never know, someone else might have had the same question you do.

The minute you hit “approve” we start working on your order. We take our fast turnaround times very seriously. But, things happen. Mistakes happen. If you find you have a mistake and need help, please call us and we’ll try to pull the order if it hasn’t processed. If the order is cancelled, a merchandise refund will be applied to your account for the reorder.
We move fast – just like you. So when you hit “approve” we got to work. But there may be time to change things, so call us and we’ll see if we can stop the presses.
Of course! Send us a note through our contact form or email us at and we'll provide you with any blank templates you would like.
No, there is no die or plate charge. We digitally print our boxes and we offer a range of 18 different boxes for you to choose from, ready to go.
Our minimum order is 12. That's right. You can print as few as one dozen boxes for your custom order.
Great! You go big and we love that! We still want to work with you. So go ahead and design your box and then give us a shout. Large orders need special attention from our production team and may qualify for quantity discounts and special delivery options.
Yep. Our site is built based on the most common boxes, but we can handle almost anything. We can work one of two ways, you can send us the specs of the box you want and we can quote it for you or give our box specialist a call and we’ll work with you to figure out the box that works best for your needs.
Our website has a built-in shipping calculator, so go ahead and select your box style and quanity so we can tell you the shipping expense.
Well, that’s not going to work, is it? We want 100% satisfaction. Always. We’re proud of our quality and we want you to be proud to put your item in your custom-printed box. Give us a call and let’s work it out. We want to know what went wrong and we want to do everything we can to make it right.
We’ll work with you to be sure the box you get is the right size. If you’re a seeing-is-believing-kind of soul, we got you. Order a free sample box, pay for the shipping and we’ll apply a credit equal to the shipping expense to your first order. Plus, don’t forget, our boxes are sturdy. You don’t need an interior box. Just wrap to protect the goodies, seal and send.
Yes, contact us so we can ensure a timely delivery:
No problem. Send us a note through our contact form or email us so we can work together to make it happen.
All dimensions listed on Boxup are for the inside (length × width × depth).
Our boxes have at least 50% recycled content and all of our boxes are 100% recyclable.